Last October, Heartland Financial institution started a collaboration with The MSR Team to chat with you, our clients, concerning your solution experiences with us. MSR is a relied on Nebraska-based company which performs customer study calls and also offers us your responses on a couple of vital concerns. You’re arbitrarily chosen to take part, and also responses is confidential. We will not understand your identification unless you have a remark or problem and also would certainly such as an individual comply with up.
Presently, there’s a great deal of problem concerning deceitful telephone calls, so we wish to guarantee you that a telephone call from The MSR Team is totally genuine. We additionally wish to guarantee you:
- We do NOT offer your individual or financial details to MSR.
- MSR Group Members will certainly never ever ask you for individual details.
- MSR is NOT marketing anything.
The MSR Team just has one function in mind– to ask you for responses on your financial experience.
There are a number of points we want to explain, so you have guarantee the phone call is from MSR and also is not deceitful. When you address the phone, the MSR staff member will instantly inform you they are getting in touch with part of Heartland Financial institution and also are with MSR, a public viewpoint research study company.
Prior to you also address the phone, a lot of us hesitate to grab a telephone call from a resource we do not understand. We wish to offer you a direct concerning exactly how the phone call will certainly show up on your customer ID when you get a telephone call from MSR. Beginning in very early July, if you get a contact your landline, the customer ID will certainly reveal as Heartland Financial institution. This is brand-new, as formerly, the customer ID revealed as The MSR Team.
If you get a contact your cellular phone, the customer ID likely will NOT show as Heartland Financial institution, considering that the customer ID procedure is identified by the cell company. The customer ID will certainly reveal this contact number: 402-759-8315 It will certainly additionally show the city as Geneva, Nebraska.
For those of you that have actually currently joined the study, we desire you to understand we substantially value your determination to invest simply a couple of mins offering your ideas.
For those of you that have not yet had the possibility, if you’re arbitrarily chosen, we wish you will certainly select to take part. It takes much less than 5 mins to address the concerns concerning your current communication with us. If you prefer to not, just inform the MSR partner you choose not to be evaluated and also do not wish to get future telephone calls.
The factor we are asking The MSR Team to perform these studies is so we can boost your financial experiences with us. Your responses is crucial in assisting us make renovations, so we thanks for your determination to be a component of this recurring procedure.